FnB Call Centre Agents Vacancies - x5
- percysepato
- Jan 27, 2024
- 2 min read
FNB is the oldest bank in South Africa, and can be traced back to the Eastern Province Bank formed in Grahamstown in 1838. Today, FNB trades as a division of FirstRand Bank Limited. When looking at FNB's history, two things in particular stand out. The first is a story of survival - different circumstances in South Africa have posed many great challenges in our history, all of which FNB has successfully met. This track record provides a strong foundation for our future challenges. The second is a story of people - our history has always been firmly influenced by the needs of the people we serve.
The Acacia tree in our brand logo is a suitable representation of our history. Our roots run deep in South Africa, and we have grown thanks to our commitment to serving the needs of our clients and communities.
Job Description
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
Demonstrate teamwork as a valued team player
Assess own performance through seeking timely and clear feedback and request training where appropriate
Contribute to innovation by finding faster and more accurate ways of working
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Build and maintain stakeholder relationships
Address customer needs in order to meet or exceed customer expectations
Act responsibly with work related resources to contribute to cost containment
Resolve customer queries received through inbound calls
Answer inbound calls in the eBucks call centre to provide product and service information to customers
Application Closing Date
30 January 2024
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Apply On The FnB Site Below
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All The Best!
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